Email: care@doggydoo.in

Effective Date: 12 July 2024

IntroductionAt DoggyDoo LLP, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, you may return it to us for a refund or an exchange subject to the terms and conditions outlined below.

Returns1. Eligibility for Returns ○ Products must be returned within 7 days of the original purchase date. ○ Products must be unused, in the same condition that you received them, and in the original packaging. ○ Proof of purchase, such as an order confirmation or receipt, is required for all returns. 2. Non-Returnable Items ○ Perishable goods, such as food or treats, are not eligible for return. ○ Gift cards and downloadable software products are non-returnable. ○ Any item not in its original condition, damaged, or missing parts for reasons not due to our error. 3. Return Process ○ To initiate a return, please contact our customer service team at care@doggydoo.in with your order number and details about the product you wish to return. ○ Once your return is approved, we will provide you with a return shipping address and instructions. ○ You are responsible for paying the return shipping costs unless the return is due to a defective product or an error on our part. 4. Inspection and Processing ○ Once we receive your return, we will inspect the product to ensure it meets the return eligibility criteria. ○ We will notify you via email once your return is received and inspected. ○ If your return is approved, we will process your refund or exchange within 7-10 business days.

Refunds1. Refund Eligibility ○ Refunds are issued for returned items that meet our return eligibility criteria. ○ Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part. 2. Refund Process ○ Once your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. ○ If you do not receive your refund within this timeframe, please contact your bank or credit card company, as it may take additional time for the refund to be officially posted. 3. Partial Refunds ○ Partial refunds may be granted for items returned after the 30-day return period, at our discretion. ○ Partial refunds may also be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Exchanges1. Exchange Eligibility ○ We only replace items if they are defective or damaged. If you need to exchange a defective item for the same item, please contact us at care@doggydoo.in. 2. Exchange Process ○ To initiate an exchange, please contact our customer service team with your order number and details about the product you wish to exchange. ○ Once your exchange is approved, we will provide you with instructions on returning the defective item and sending the replacement item.

Contact Us For any questions regarding these Terms and Conditions, please contact us at:
• DoggyDoo LLP
• First Floor, Office No. 4
• Building No./Flat No.: 185/K/3
• New Friends Colony, Block B Road/Street: Lotus Pond Road
• Locality/Sub Locality: Sarai Jullena, New Delhi
• District: South East Delhi 110025
• Email: care@doggydoo.in
• Phone no.: 9999980088